Clients who arrive late to an appointment will have their massage time cut short. Missed appointments are not refundable.
If your massage event includes scheduled massage appointments (rather than a first-come, first-served model), your massage therapist will work hard at sticking to the schedule.
That's why your therapist will shorten a massage time if someone is late, rather than giving them the full time of their scheduled appointment. They will end on time in order to make sure they can stay on track for their remaining appointments.
If someone does not show up for their scheduled appointment time, that time is non-refundable because we charge hourly, not per massage.